Here are the simple terms:
1. Returns will be accepted within seven days of purchase. If you purchased online, just ship the product back to us (you'll just need to cover the shipping) and we'll send you a new shade for free.
2. Returns are only valid for the Mineral Foundations and Loose Powders (excluding the Sheer Velvet Powder, since it's translucent). You can exchange your purchase with another shade from the same line.
3. Only one return per purchase. You may consult with us about your shade anytime by emailing firstname.lastname@example.org or messaging Ellana on Facebook.
Note: For purchases made at the Ellana counters in Cinderella and The Ramp, please include your receipt when you ship out the foundation. You may also return the foundation to the Ellana office in La Fuerza Plaza, Makati, where they can better assist you with your shade match.Additionally, you may have noticed the new Ellana banner on the left side of my blog (I am an Ellana Sales Affiliate, FYI). Purchases made from my link will entitle you to a one-time 15% off discount on ALL full-sized Ellana products (not including the samplers of course).
Still not convinced about switching to mineral makeup? You can read my review on the Ellana Minerals Pressed Powder Foundation, Pressed Mineral Blush Duo in Kitty/Peach Passion, and Baby Buki Brush. Hope these help! :)